Below are answers to our commonly asked questions with a particular focus on group and tour company bookings.
- What are the Visitor Centre’s opening hours?
- What is the recommended duration of a visit to Alice Springs School of the Air?
- Can we book a group tour outside of the normal opening hours?
- What are the group admission rates?
- Do you offer entry free of charge (FOC) for tour leaders or coach drivers?
- What language do your guides speak?
- In what languages is information available at the Visitor Centre?
- What payment facilities are available?
- Do I need to reconfirm my booking?
- What is your cancellation policy?
- What are the film screening and presentation times at the Visitor Centre?
What are the Visitor Centre’s opening hours?
We are open between 8.30am and 4.30pm Monday through to Saturday and 1.00pm to 4.30pm on Sundays and Public Holidays. We are closed on Good Friday and from Christmas Day through to New Year's Day inclusive. We will always try and open for Group Tours. The last tour booking is at 4pm each day. If you want a time slot outside of our normal hours please email the Visitor Centre Manager on email@example.com or call on 61 (0)8 89516834. Easter Sunday 2018 - Open from 10.00am Anzac Day 2019 - Open from 9.00am.
What is the recommended duration of a visit to Alice Springs School of the Air?
A visit with a duration of 45-60 minutes is recommended. This includes enough time to view our film, a guide presentation and observe a live or recorded lesson, as well as an opportunity to enjoy our displays and shop.
Can we book a group tour outside of the normal opening hours?
Yes, we reserve the right to apply a surcharge, but we suggest you check with the Visitor Centre before making any decisions, as we will often attempt to meet your needs without surcharge. Our standard surcharge information is (as published on our current Group Rate sheets): $60 for bookings after 4.00pm but no later than 4.30pm, except groups over 20pax. $115.00 – Early/Late opening fee (up to 1 hour – Monday to Saturday only), all group sizes. $175.00 – Early/Late opening fee (up to 2 hours – Sunday & Public Holidays), all group sizes.
What are the group admission rates?
Group rates apply to a party of 6 people or more provided they book their visit in advance and payment is made in one transaction. Please contact us at firstname.lastname@example.org or phone 08 8951 6834 to book and to confirm rates..
Do you offer entry free of charge (FOC) for tour leaders or coach drivers?
Our FOC policy is admission of one tour leader/teacher per group. For school groups the teacher to student ratio is 1:10 (or part thereof). Additional teachers will be admitted at the student rate. Coach drivers and tour cooks are admitted FOC. Additional FOC admissions may be applied for by written request to the Visitor Centre Manager.
What language do your guides speak?
Our guides are English speaking.
In what languages is information available at the Visitor Centre?
We provide information sheets in 13 languages (English, German, Dutch, Danish, Italian, French, Spanish, Chinese Traditional, Chinese Simplified, Japanese,Swedish and Hebrew). We also offer film subtitles in English, German, Dutch, Italian, French, Chinese Traditional, Chinese Simplified
What payment facilities are available?
Admission payments can be made on the day with cash, EFTPOS, credit card (Visa, MasterCard or Union Pay) or cheque. If you would like to prepay we will invoice prior to your arrival, on request. For customers who hold an approved account with us, invoices will be sent after your tour and payment can be made via direct deposit, cheque or credit card over the phone.
Do I need to reconfirm my booking?
Please reconfirm group numbers & nationality of visitors 48-hours prior to booked time.
What is your cancellation policy?
There will not be a cancellation fee charged if the booking is cancelled more than 24 hours prior to the scheduled time. For cancellations between 24 & 8 hours of the booked time 50% of the entry fee (based on re-confirmed number of people) will be charged. For cancellations within 8 hours of the booked time 100% of the entry fee (based on re-confirmed number of people) will be charged. Failure to show up for a group booking (without notice) 100% of the entry fee will be charged (based on re-confirmed number of people).
What are the film screening and presentation times at the Visitor Centre?
There are no set film screening and presentation times at the Visitor Centre. For English-speaking groups we will attempt to fit your Group in at any time during our regular opening hours (8.30am to 4.30pm). Ideally, group bookings are booked at least 45 minutes apart, with approximately a minimum of 45 minutes allocated to each tour. However, for foreign language-speaking groups who have a translator with them (able to translate our guides' presentation) we allow an additional 5 - 10 minutes to the allocated tour time. It is important that groups adhere to their booking time as early and late arrival impact on book your groups visit as well as those booked before and after you. If you need to amend your booking time on the day of your arrival please call and we will work with you to amend with consideration of other bookings.